Barbara Khozham, CSP

by | May 25, 2026 | Uncategorized

Barbara Khozam is one of the few customer experience speakers who mystery shops organizations before stepping on stage. By uncovering real service gaps through firsthand research and interviews, she delivers humor-driven, immediately actionable programs that create...
What’s Shaping Live Experiences in 2026?

What’s Shaping Live Experiences in 2026?

by | May 22, 2026 | Uncategorized

A new report from event production company Encore, and events media, research, and consulting firm Boldpush, offers insights based on the survey responses of 447 event professionals. Respondents, one-third of whom are corporate planners, were asked for their...
24 Hours in Bourbon City

24 Hours in Bourbon City

by | May 22, 2026 | Uncategorized

Omni Louisville Hotel’s event spaces are anything but typical — think a speakeasy with bowling lanes, a marketplace packed with local vendors, and a library-inspired lounge with a fireplace. My trip to Louisville started off strong — fitting for a city known for its...

A Treatment for Toxic Boards

by | May 22, 2026 | Uncategorized

Why do boards go awry? Often it’s because the troublesome people at first seem like perfect solutions. When it comes to assembling a successful board, sometimes it seems like associations can’t win. They can do all manner of vetting and matrix-building and...

CEM Spotlight on Mohamed Adel, CEM

by | May 22, 2026 | Uncategorized

Mohamed Adel, CEM has gained a solid understanding of the pharmaceutical industry, healthcare regulations and scientific communication as a licensed pharmacist with experience in the Saudi market. Through working closely with medical teams, suppliers and stakeholders,...