Medical Groups Create Cybersecurity Certification

by | May 26, 2026 | Uncategorized

As healthcare becomes an increasing target for hackers, the American Hospital Association and Joint Commission have worked on a solution.  Two medical associations have partnered to launch a certification for hospital staff to prepare for cyberattacks. The Cyber...
Rachel Smith

Rachel Smith

by | May 26, 2026 | Uncategorized

PCMA’s 20 in Their Twenties program honors exceptional young leaders in the business events industry. Class of 2026 member Rachel Smith, meeting coordinator at Optica, sees onsite inconveniences as part of the adventure of event planning, an outlook that not only...

Big Decisions Happen by the Water

by | May 26, 2026 | Uncategorized

Greater Fort Lauderdale’s waterfront convention district offers the atmosphere, infrastructure, and sustainability commitments that modern meetings demand.  Research increasingly shows that meetings are better by the water. Teams are more energized, engaged, and...

Barbara Khozham, CSP

by | May 25, 2026 | Uncategorized

Barbara Khozam is one of the few customer experience speakers who mystery shops organizations before stepping on stage. By uncovering real service gaps through firsthand research and interviews, she delivers humor-driven, immediately actionable programs that create...